Jkt48 Privacy Policy — How We Protect Your Information
User privacy is a priority at jkt48. This page explains what information we collect, how it is used, how it is protected, and your rights as a platform user in Malaysia.
This policy takes effect from the date you registered your account. Last updated: 2026.
1. Information We Collect
When you register and use the jkt48 platform, we collect several categories of information to ensure the platform functions properly and to give you the best experience.
Account Information
Information you provide during registration includes your username, email address, password stored in encrypted form, date of birth for age verification, and phone number. This information is required to verify your identity and manage your account.
Payment Information
To process deposits and withdrawals in MYR (RM), we may store payment-related information such as your bank name, partially masked account number, or the phone number linked to your e-wallet. We do not store full credit or debit card numbers on our servers.
Device & Browser Information
We automatically record technical information when you access the platform, including device type, operating system, browser type, IP address, and time zone. This information is used to detect unauthorised activity and improve platform compatibility with your device.
Usage Data
We record in-platform interaction data including pages visited, session duration, games played, and betting activity. This data helps us understand how users engage with the platform and improve the overall experience.
2. How We Use Your Information
Information collected by jkt48 is used solely for purposes related to platform operations and user services. We do not use your information for purposes beyond the stated scope without your consent.
- Verifying user identity and preventing account fraud during login.
- Securely processing deposits and withdrawals in Malaysian Ringgit (RM).
- Sending important notifications related to your account, transactions, or policy updates.
- Analysing usage patterns to improve platform features and the mobile experience.
- Complying with applicable legal and regulatory requirements in Malaysia.
- Providing more responsive customer support when you reach out to us.
3. Cookies & Tracking
The jkt48 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website.
We use three main types of cookies:
- Session cookies: Stored temporarily and deleted when you close your browser. Used to maintain your login status during the current session.
- Preference cookies: Saving your preferences such as interface language and display settings so you don't have to reconfigure them on each visit.
- Analytical cookies: Collecting anonymised data on how users interact with the platform for technical improvement purposes.
You can block or delete cookies through your browser settings. However, doing so may affect certain platform functions, such as maintaining your login session.
4. Data Storage & Security
Jkt48 implements appropriate technical and organisational security measures to protect your personal information from unauthorised access, loss, or disclosure. All data transmitted between your device and our servers is protected using SSL (Secure Socket Layer) encryption.
Account passwords are stored in hashed form and cannot be read by any party, including our own staff. Sensitive payment information is processed through secure channels and is not stored in full within our database.
User data is stored on servers protected by strict access controls. Only authorised staff with a legitimate work need are permitted to access personal information, and they are bound by strict confidentiality obligations.
5. Sharing Information with Third Parties
Jkt48 does not sell, rent, or share users' personal information with third parties for marketing or commercial purposes. Your information is confidential and remains under our control.
However, in certain limited circumstances, information may be shared with:
- Payment service providers: To securely process transactions in MYR (RM). These providers are bound by strict confidentiality agreements.
- Legal authorities: When required by a court order, official investigation, or valid legal obligation in Malaysia.
- Technical providers: Companies providing service infrastructure — such as limited, operationally necessary cloud usage — are subject to data protection agreements.
6. User Rights, Policy Amendments & How to Contact Us
Your Rights as a User
As a registered jkt48 platform user, you have the following rights regarding your personal information:
- Right of access: You may request a copy of the personal information we hold about you.
- Right to rectification: You may request corrections to inaccurate or incomplete information via your account settings or by contacting our support team.
- Right to erasure: You may request deletion of your account and personal information, subject to any minimum record-retention requirements under applicable law.
- Right to object: You have the right to object to the processing of your data for certain purposes that are not legally required.
Privacy Policy Updates
Jkt48 reserves the right to update this Privacy Policy at any time. Any changes will be published on this page with a clear update date. Continued use of the platform after amendments are made will be considered acceptance of the updated policy.
Contact Us
For any enquiries, requests, or complaints regarding this Privacy Policy, please contact the jkt48 support team via email: [email protected]. You may also refer to the FAQ page for further information. We will endeavour to respond to privacy-related enquiries within a reasonable timeframe.